Terms and conditions
Lockdown Survivor (the seller) is part of creativeservices.be bv with VAT number BE0843.617.314 and address: Henri Horriestraat 3, 8800 roeselare, Belgium.
2. sales agreement
The sales agreement is concluded between Lockdown Survivor and the adult client (the 'buyer') when the order confirmation appears on the screen with the client.
Anyone who places an order with the seller agrees to these sales conditions.
The electronic proof (for example: e-mail, backups, ...) is accepted by all parties involved in sales contracts and relations.
By placing an order with Lockdown Survivor you indicate that you agree with the sales, delivery and payment conditions.
4. prices and product information
All our prices are in euros, including 21% VAT, excluding shipping costs. all prices are per piece, unless otherwise indicated.
Shipping costs are clearly indicated separately. For an order always the price and action stated at the time of order apply.
Lockdown Survivor reserves the right to change and correct product prices and product information. If a product that has already been purchased appears to be discounted a short time later, no claim can be made for a refund of the price difference.
Lockdown Survivor tries to make the product descriptions and photos as clear and correct as possible. Information about the articles, always concerns indicative information and colors on the photo or on the screen may differ from real colors.
Lockdown Survivor works together with partner Mollie for a safe payment environment. This payment platform is integrated in the Lockdown Survivor webshop.
Payment can be made by credit card (visa or mastercard), via online banking (bancontact or ideal) or by bank transfer.
If you choose bank transfer, Lockdown Survivor will send you an order confirmation by e-mail, after which the correct payment details are stated. We ask that the total amount, as stated on the order confirmation, be transferred to our account within seven days, stating the order number. Your order will be processed as soon as possible after receipt of your payment, usually within 3 working days.
If payment is not received after 1 week, you will receive a reminder by e-mail. If this reminder is not responded to within 7 days, the order will be canceled.
6. Delivery and Shipment
Lockdown Survivor tries to ensure the fastest possible delivery. in 6.2 delivery term we try to give an indication of our delivery times.
However, these deadlines are indicative and are given for guidance only. Lockdown Survivor cannot be held responsible for delays incurred.
The buyer sends the delivery address to Lockdown Survivor If this address turns out to be incorrect, this is the responsibility of the buyer and additional costs may be charged.
6.2. delivery time
Aas soon as we have received your payment, we will prepare your order. we will send your package with GLS within 5 to 7 working days after receipt of your payment. The package will be delivered to your home by the courier, normally within 48 hours after shipment.
If you are not present at the time of delivery, the courier will come again the next day. If you are not present, you will receive a written notification in the letterbox and you can pick up the package in a GLS parcel shop.
We only deliver to private addresses in Europe.
Pick up at our office in Roeselare is also possible.
Lockdown Survivor cannot be held liable for delays in shipping. In accordance with the “distance buying” law, the maximum delivery time is thirty days, unless agreed otherwise. If this delivery period is not feasible, Lockdown Survivor must notify the buyer in good time and the buyer has the right to cancel the order, without additional costs. any amounts already paid will in that case be refunded within thirty days.
6.3. shipping costs
We reserve the right to adjust our shipping rates if necessary. Shipping costs are always clearly stated on your order confirmation and on your invoice.
For orders over 100 euros, the shipping costs are free!
For all other orders, shipping cost are dependent on weight and country.
BE + NL 0-5kg : 5,95 euro
BE + NL 5-30kg : 9,95 euro
Europe 0-5kg : 9,95 euro
Europe 5-30kg : 14,95 euro
Pick up in Roeselare is free.
7. complaints and exchange / return of purchased items / right to renounce
7.1 personalized products
All our products are made-to-order,
as a result, the consumer does not have the right to cancel the purchase!
Once the order has the status "in progress", the order is final and no refund can be claimed.
If the order has the status "payment received", and has not yet been processed, the order can still be refunded (see further "cancel unprocessed order")
In case of quality problems, damage due to transport or errors on our part, you can always report this to us. Every complaint is dealt with seriously and we try to find a satisfactory solution together.
7.2 cancel unprocessed orders
If an already paid order (or part of it) is canceled before it has been processed (status "payment received"), it can be converted into a voucher (valid for at least 2 years).
The content of the website lockdownsurvivor.com, the designs and the concept are and remain the property of creativeservices.be bv
Legal action is taken in case of violations.
If an article of these conditions is declared null and void, this nullity will not affect the validity of the other articles.
11. applicable law
Belgian law applies to all agreements between the seller and the client. The Belgian courts have exclusive jurisdiction.